| MSF Consolidated Hotline | |
|---|---|
| Telephone | 1800-111-2222 The MSF Consolidated Hotline brings together MSF's 16 existing hotlines and removes the need for citizens to navigate multiple hotlines to get information or help. You can reach specific divisions by saying keywords such as "Childcare Subsidies" for Early Childhood Development Agency, "Lasting Power of Attorney" or simply "LPA" for Office of Public Guardian, or "marriage" for Registry of Marriages. Airtime charges apply for mobile calls to 1800 service lines. |
From 1 July 2024, government SMSes will be sent from a single Sender ID: “gov.sg”. Any other SMSes claiming to be sent by MSF should be ignored and deleted. |
MSF Divisions
| Adoption | ||
|---|---|---|
| Website | Adoption | |
| Q&As | Have a question? Check out our Q&As | |
| msf_adoption@msf.gov.sg | ||
| Telephone | 1800-111-2222
(MSF Consolidated Hotline - to reach the Adoption division, say "Adoption" when prompted by the virtual assistant) Airtime charges apply for mobile calls to 1800 service lines. | |
| Baby Bonus | ||
|---|---|---|
| Website | Baby Bonus | |
| Q&As | Have a question? Check out our Q&As | |
| Contact us | Contact us form | |
| Telephone | 1800-111-2222
(MSF Consolidated Hotline - to reach the Baby Bonus division, say "Baby Bonus" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-253-7707 Airtime charges apply for mobile calls to 1800 service lines. | |
| Child Protective Service (CPS) | ||
|---|---|---|
| Q&As | Have a question? Check out our Q&As | |
| Telephone | Call the National Anti-Violence and Sexual Harassment Helpline (NAVH) at 1800-777-0000 or make an online report via the NAVH Reporting Form to report abuse or neglect. (Monday to Sunday, 24 hours) If there is imminent danger to one's life or safety, call the Police at 999 or SMS the Police at 71999. | |
| Address | 512A Thomson Rd
| |
| ComCare | ||
|---|---|---|
| Website | ComCare | |
| Q&As | Have a question? Check out our Q&As | |
| Contact us | Contact us form | |
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the ComCare division, say "ComCare" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-222-0000
| |
| Address | Click here for the list of Social Service Office(s) nearest to your home. | |
| Destitute Persons Service | ||
|---|---|---|
| Q&As | Have a question? Check out our Q&As | |
| Destitute_Ops@msf.gov.sg | ||
| Hotline | 1800-222-0000 (Monday to Sunday: 7am to 12 midnight) Alternatively, you may reach us at: 1800-222-0000
| |
| Address | 512 Thomson Rd
| |
| Family Assist - Strengthening Marriages and Divorce Support | ||
|---|---|---|
| Website | Family Assist | |
| fam_dssaprogrammes@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach Family Assist, say "Family Assist" when prompted by the virtual assistant) Alternatively, you may reach us at: 6324 0024
| |
| Fostering | ||
|---|---|---|
| Website | Fostering | |
| Q&As | Have a question? Check out our Q&As | |
| fostering@msf.gov.sg | ||
| Hotline | 1800-111-2222 (MSF Consolidated Hotline - to reach the Fostering division, say "Foster" when prompted by the virtual assistant) Alternatively, you may reach us at: 6354 8799
| |
| Address | 512 Thomson Rd
| |
| Government-Paid Leave Schemes | ||
|---|---|---|
| Website | Government-Paid Leave Portal | |
| Q&As | Have a question? Check out our Q&As | |
| contactus@profamilyleave.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Government-Paid Leave Schemes division, say "GPLS" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-253-4757
| |
| Human Resource - Recruitment | ||
|---|---|---|
| Website | MSF Jobs and Careers | |
| msf_humanresource@msf.gov.sg | ||
| Address | 512 Thomson Rd
| |
| Office of the Commissioner for the Maintenance of Parents (CMP) | ||
|---|---|---|
| Website | Office of the Commissioner for the Maintenance of Parents | |
| MSF-enquiry_cmp@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Office of the Commissioner for the Maintenance of Parents, say "CMP" when prompted by the virtual assistant) Alternatively, you may reach us at: 6471 6313
| |
| Office of the Public Guardian | ||
|---|---|---|
| Website | Office of the Public Guardian | |
| Q&As | Have a question? Check out our Q&As | |
| Contact us | Contact us form | |
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Office of the Public Guardian, say "OPG" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-226-6222
You will be prompted to verify your identity for a more customised call experience. The authentication will be done via a push notification through your Singpass mobile application, or SMS One Time Password (OTP) if you do not have the application. Please be assured that your information will be kept secured. | |
| Address | Family@Enabling Village
| |
| Probation and Community Rehabilitation Service (PCRS) | ||
|---|---|---|
| Website | Probation and Community Rehabilitation Service | |
| Q&As | Have a question? Check out our Q&As | |
| MSF_Probation_Service@msf.gov.sg | ||
| Address | 1 Kay Siang Road
| |
| Counter Opening Hours | Monday to Friday: 8.30am to 7pm (*Until 9pm on Wednesday)
*Closed for lunch between 1pm to 1.30pm | |
| Registry of Marriages (ROM) | ||
|---|---|---|
| Website | Our Marriage Journey | |
| MSF_ROM@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Registry of Marriages, say "ROM" when prompted by the virtual assistant) Alternatively, you may reach us at: 6338 7808
| |
| Address | 7 Canning Rise
| |
| Counter Opening Hours | Monday to Friday: 8.30am to 5pm | |
| Tribunal for the Maintenance of Parents (TMP) | ||
|---|---|---|
| Website | Tribunal for the Maintenance of Parents | |
| MSF_TMP@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Tribunal for the Maintenance of Parents, say "TMP" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-258-5128
| |
| Address | Family Link@Lengkok Bahru
| |
| Counter Opening Hours | Monday to Friday: 8.30am to 5pm | |
| Youth Residential Service (YRS) | ||
|---|---|---|
| Q&As | Have a question? Check out our Q&As | |
| askYRS@msf.gov.sg | ||
| Singapore Boys' Home | ||
|---|---|---|
| askYRS@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Singapore Boys' Home, say "Boys' Home" when prompted by the virtual assistant) Alternatively, you may reach us at: 6792 3534
| |
| Address | 3 Bulim Drive
| |
| Singapore Girls' Home | ||
|---|---|---|
| askYRS@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Singapore Girls' Home, say "Girls' Home" when prompted by the virtual assistant) Alternatively, you may reach us at: 6488 1045
| |
| Address | 1 Defu Avenue 1
| |
For feedback on our website and general enquiries, please use the Virtual Chatbot or contact us at:
| MSF General Enquiries | ||
|---|---|---|
| Q&As | Have a question? Check out our Q&As | |
| Contact us | Contact us form | |
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the MSF General Enquiries, say "General Enquiries" when prompted by the virtual assistant) Alternatively, you may reach us at: 6355 5000
| |
For feedback on service quality, please contact us at:
| Quality Service Manager | ||
|---|---|---|
| MSF_QSM@msf.gov.sg | ||
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Quality Service Manager, say "QSM" when prompted by the virtual assistant) Alternatively, you may reach us at: 1800-258-6001
| |
| Address | 512 Thomson Rd
| |
MSF Statutory Board and Related Organisations
| Early Childhood Development Agency (ECDA) | ||
|---|---|---|
| Website | Early Childhood Development Agency (ECDA) | |
| Q&As | Have a question? Check out our Q&As | |
| Contact us | Contact us form | |
| Telephone | 1800-111-2222 (MSF Consolidated Hotline - to reach the Early Childhood Development Agency, say "ECDA" when prompted by the virtual assistant) Alternatively, you may reach us at: 6735 9213
| |
| Address | 51 Cuppage Road, #08-01
| |
| National Council of Social Service (NCSS) | ||
|---|---|---|
| Website | National Council of Social Service (NCSS) | |
| Q&As | Have a question? Check out our Q&As | |
| ncss_qsm@ncss.gov.sg | ||
| Telephone | 6210 2500 | |
| Address | NCSS Centre
| |
| Centre for Social Enterprise (raiSE) | ||
|---|---|---|
| Website | Centre for Social Enterprise (raiSE) | |
| enquiries@raise.sg | ||
| Telephone | 6460 0800 | |
| Address | 79 Ayer Rajah Crescent
| |
| National Council on Problem Gambling (NCPG) | ||
|---|---|---|
| Website | National Council on Problem Gambling | |
| Q&As | Have a question? Check out our Q&As | |
| admin@ncpg.org.sg | ||
| Telephone | 6354 8154
1800 6-668-668 Airtime charges apply for mobile calls to 1800 service lines. | |
| Address | SLF Building
| |
| SG Enable | ||
|---|---|---|
| Website | SG Enable | |
| contactus@sgenable.sg | ||
| Telephone | 1800-8585 885 Airtime charges apply for mobile calls to 1800 service lines. | |
| Address | 20 Lengkok Bahru #01-01
| |
| Special Needs Trust Co.(SNTC) | ||
|---|---|---|
| Website | Special Needs Trust Co. | |
| enquiries@sntc.org.sg | ||
| Telephone | 6278 9598 | |
| Address | Central Plaza
| |
| Social Service Institute (SSI) | ||
|---|---|---|
| Website | Social Service Institute | |
| socialserviceinstitute@ncss.gov.sg | ||
| Telephone | 6589 5555 | |
| Address | Central Plaza
| |
MSF Partners
| Partner Agencies | |
|---|---|
| Divorce Support Specialist Agencies | Protection Specialist Centres |